Frequently asked questions (FAQ)

Answers to your questions

How does customization work?

Each piece is made to order. Simply enter the name, initials, or word you want when placing your order, and we’ll craft your personalized necklace just for you. This will take up to one week depending on the piece.

What materials do you use?

We use only high-quality, long-lasting materials designed for everyday wear. The exact material is always listed in the product description, but we mainly work with:

• Stainless steel with 14K or 18K gold plating

• 925 sterling silver (s925)

• Cubic zirconia — a durable stone that shines like real diamonds

All our pieces are waterproof, tarnish-free, and safe for sensitive skin. They’re nickel- and lead-free to ensure a comfortable and eco-friendly experience.

Can I return or exchange my order?

Since our jewelry is custom-made, we do not accept returns or exchanges unless the item arrives damaged or incorrect. Contact us within 48 hours of delivery if there’s an issue.

How do I take care of my jewelry?

Our jewelry is waterproof, but to keep it shining:

  • Avoid direct contact with perfumes, lotions, and harsh chemicals.
  • Store it in a dry place when not in use.
  • Avoid leaving it under the sun when not in use.
  • Clean it gently with a soft cloth when needed.

Couldn’t find your answer?

We’re here to help! Reach out to us, and we’ll get back to you as soon as possible.