Frequently asked questions (FAQ)
Answers to your questions
How does customization work?
Each piece is made to order. Simply enter the name, initials, or word you want when placing your order, and we’ll craft your personalized necklace just for you. This will take 2-3 days
What materials do you use?
Our jewelry is made with high-quality materials:
- Gold: Stainless steel and 14K gold plating
- Letters: Cubic zirconia that sparkles like real diamonds
this necklace is both waterproof and designed for everyday wear. It’s nickel and lead-free, ensuring a safe and eco-friendly experience. While resistant to water, we recommend avoiding direct contact with perfumes and chemicals to maintain its lasting shine.
Can I return or exchange my order?
Since our jewelry is custom-made, we do not accept returns or exchanges unless the item arrives damaged or incorrect. Contact us within 48 hours of delivery if there’s an issue.
How do I take care of my necklace?
Our jewelry is waterproof, but to keep it shining:
- Avoid direct contact with perfumes, lotions, and harsh chemicals.
- Store it in a dry place when not in use.
- Avoid leaving it under the sun when not in use.
- Clean it gently with a soft cloth when needed.
Couldn’t find your answer?
We’re here to help! Reach out to us, and we’ll get back to you as soon as possible.